WARRANTY and care
Care for Upholstered Furniture
Maintaining the appearance of upholstered furniture:
Due to body warmth, moisture and the physical strain applied to upholstery covering, the cover material will stretch, sometimes quickly. This is a normal process; however, there are steps that can be taken to help maintain the appearance of one’s upholstery.
Avoid sitting in the same spot over and over – no matter how well made, if the same spot is used continuously, that area will stretch and wear faster.
Smooth the cover on the seat and back cushion – it is recommended that seats and backs be massaged to make sure that feathers, fibre and Dacron be kept fluffed, therefore keeping the material expanded throughout the cushions.
At Top Stitch Upholstery Design Inc. we use only high quality materials suited for upholstery. Thus stretching and a casual appearance do not represent a quality defect, but the characteristics typical for this furniture.
Special Fabric and Leather Considerations for Bench Seating
Several of our seating styles have been designed with a single cushion seat, referred to as a bench seat. With bench seating, relaxation of the fabric or leather will more likely occur over time than with individual seat cushions. In general, the longer the seat cushion, the greater the tendency for the fabric or leather to relax. When selecting your fabric or leather, talk to a Top Stitch Upholstery Design Inc. sales associate about the options and their tendency to naturally stretch.
Special Feather Cushion Considerations
Some of Top Stitch Upholstery Design Inc.’s pieces feature feather seat and back cushions which makes for a very comfortable and inviting seating experience and aesthetic. Feathers are contained in a down proof ticking to reduce migration of feathers. Please note that it is normal for some feathers to find their way through the casing.
Special Pattern Fabric Considerations
In spite of the fact that Top Stitch Upholstery Design Inc. hand makes all of our upholstery, we cannot guarantee pattern matching on custom upholstery where a pattern fabric has been selected. We make every effort to match the
pattern to the best of our ability, however, if some lines or patterns do not line up it is not considered a manufacturer’s defect and cannot be claimed as a warrantable concern.
Fabric Care
It is extremely important to PRE-TEST your cleaning method on a hidden area of the fabric to determine if the colours bleed or if the fabric will shrink. When in doubt, seek the help of a professional furniture cleaner. Always determine the best method of home cleaning for your furniture. Due to the various ways that furniture can be stained or damaged, and various fabric compositions, there is no guarantee that
results will be completely successful. Use the suggested methods at your own discretion. To prevent overall soiling from dust and grime, light brushing is recommended. Use a professional cleaning service when an overall soiled condition has been reached. To obtain the most satisfaction from your furniture,
give immediate attention to spots and establish a weekly routine for vacuuming of all your upholstered furniture. Clean up spills and stains right away. The longer stains stay on the fabric, the harder they are to remove. Removable cushions should be fluffed regularly.
Leather Care
Use of any leather after-treatment products unless recommended by Top Stitch Upholstery Design Inc. will invalidate this warranty. Regular dusting with a damp, clean cloth is advised. Clean leather often keeping in mind that frequent gentle cleaning is easier on leather than less frequent, more aggressive cleaning. Cleaning will remove built-up dirt, skin oils and perspiration.
Protected (Pigmented) and Semi-aniline Leathers
Clean with a mild soap and water solution. Use a mild soap with a neutral pH. Rinse with a clean, damp cloth to remove any soap residue. Do not use a soap product that is harsh on your skin, as it will be harsh on the leather.
Always test soap solution on a small, unseen area of the leather to ensure that the solution does not damage the leather (there should be no colour transfer onto your cloth).
Natural Aniline Leathers
Clean only with a lightly damped cloth. Do not use any type of soap on natural (aniline) leathers.
Upholstered Furniture Warranty
Cover Material
The Top Stitch Upholstery Design Inc. warranty does not cover any damages due to abuse or improper use, excessive soiling, improper or unapproved cleaning methods (see Care for Upholstered Furniture for details), chemical treatments, exposure to direct sunlight or colour fading. These instances will void the warranty.
Top Stitch Upholstery Design Inc. does not warrant fabric pilling, tearing, shrinkage or fibre migration. Flattening of nap on chenille and microfibre are inherent characteristics of soft plush fabric and are not a manufactures defect.
Top Stitch Upholstery Design Inc. does not warrant the colorfastness or the matching of colours of textiles, including an exact match to cuttings, samples, or to swatch cards.
Top Stitch Upholstery Design Inc. does not cover the cost of shipping if merchandise under warranty is in a different location than where it was originally purchased.
Leather is a natural material with an inherent scent, the scent or odour is not considered a manufacturer defect and will dissipate over time.
Leather Warranty
Top Stitch Upholstery Design Inc. leather products are warranted according to the manufacturer. Leather is a natural material and, as such each individual hide reflects its own characteristics. On average four to five hides are used on most Top Stitch Upholstery Design Inc. sofas and as such variation will occur. Shading variations, nicks, scratches, and wrinkles are characteristics of leather and are not considered defects.
Please note testing results and performance depend on the nature, construction and finish of the specific leather. Leather is a natural product that will stretch over time with use. This is not considered a defect but a natural characteristic of leather covered furniture. Regular maintenance and care will help minimize stretching of the leather.
Fabric and Vinyl Warranty
Fabrics and vinyls are covered by a manufacturers’ warranty for a period of 1 year, unless otherwise specified. The Top Stitch Upholstery Design Inc. Warranty does not cover tearing, pilling, shrinking or loosening of the fabric due to normal wear and tear. Flattening of nap on microfibre is an inherent characteristic of soft plush fabric, and is not considered a manufacturer defect.
Frame and Cushion Warranty
Wood frames and springs on Benchmade Furniture carry a lifetime warranty against breakage. Springs are covered for breakage due to metal fatigue or pulling loose from wood frames. The term “lifetime” as it is used in this warranty is defined as twenty-five (25) years.
We do not warranty the frames and springs of re-upholstered furniture.
Exposed wood frames are not covered for scratches caused by the end consumer.
All cushions will soften with use and will conform to the shape of the user. This softening is considered normal wear and is in no way considered a manufacturers defect. Fibre-filled seat cushion tops, backs and arms will flatten with prolonged use. This is inherent to the design of fibre-filled and fibre wrapped products. Regular fluffing will prevent internal fibres from matting and help to prolong the vibrancy of these products.
Fibre and Feather-Filled Components are warranted against collapsing for a period of two (2) years
Foam cushions are warranted against collapsing by a manufacturer’s guarantee: 5 years for Lux Foam, 7 years for Biolux Foam and 10 years for Ultracell Foam.
Warranty Notes
The term “defect” as it is used in this warranty is defined as a flaw or deficiency that may affect the use for which the product is intended.
This contractual Warranty is only valid to the original purchaser. For inquiries about Top Stitch Upholstery Design Inc. product, concerns with Top Stitch Upholstery Design Inc. product, or when making a claim under this warranty, please contact Top Stitch Upholstery Design Inc. Always keep your receipt as proof of purchase. The original receipt is required for any warranty claim.
Under this Warranty, Top Stitch Upholstery Design Inc. does not cover the cost of shipping if merchandise under warranty is in a different location than where it was originally purchased. When making a claim under this warranty, proof of purchase with the original bill of sale is required. In addition, Top Stitch Upholstery Design Inc. requires photo verification of the defect or quality concern. Should these not be available, Top Stitch Upholstery Design Inc. reserves the right to deny the claim.
This warranty applies only to standard household use conditions and does not cover defects or damage caused by the following circumstances:
– Retail, business, commercial, institutional or other non-residential uses.
– Products deemed to have been misused, mishandled, altered or abused.
– Any condition resulting from unusual usage.
– Inadequate maintenance, cleaning or care that does not comply with the above listed instructions:
– Deliberate damage;-
– Personal alterations;-
– Accidents;-
– Direct exposure to sunlight or heat;-
– Pet damage or damage resulting from excessive soiling and improper use;
– Warranty period starts from the date of delivery.
Top Stitch Upholstery Design Inc. SHALL NOT BE LIABLE FOR LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Cautions for Upholstered Furniture
DO NOT move furniture in your home without carefully wrapping the furniture, including corners, feet or the bottom of the furniture, with a protective covering. This will help avoid damage to the floors and/or wall surfaces, as well as prevent damage to the furniture itself. Damage caused in this manner is not considered a defect and will not be covered under this contractual warranty.
DO NOT move furniture on bare hardwood floors. At all times, place furniture on a protective area rug or protective felt pads. This will protect your hardwood floors from potential scratches. Damage caused in this manner is not considered a defect and will not be covered under this contractual warranty.
DO NOT expose leather or fabric to ink, bleach, oily substances, fluids, body oils, strong detergents (including laundry detergents), chemicals and sharp objects as this may cause potential damage. Damage caused in this manner is not considered a defect and will not be covered under this contractual warranty.
DO NOT expose leather or fabric to direct sun or extreme light sources as this will cause fading and potential damage. Damage caused in this manner is not considered a defect and will not be covered under this contractual warranty.
DO NOT remove cushion covers for dry cleaning or separate washing. Damage caused in this manner is not considered a defect and will not be covered under this contractual warranty.
DO NOT allow children to play on mechanized furniture or operate mechanisms. Before operating, ensure leg rests and other moving parts are clear of limbs and other obstructions. Always leave seating closed and in an upright position when not in use. Failure to follow these directions can result in injury and/or damage. Damage caused in this manner is not considered a defect and will not be covered under this contractual warranty.
DO NOT stand on chairs. Damage caused in this manner is not considered a defect and will not be covered under this contractual warranty.
Warranty claims may be made in writing to: Top Stitch Upholstery Design Inc. 5-290 McDermot Ave. Winnipeg, MB R3B 0T2 or info (at) topstitchdesign.ca